Zalo Mini App Development for Business

Why this service

Zalo Mini App highlights

Connected to the Zalo mobile ecosystem

Lightweight, fast in-Zalo experience

Great for sales & customer care

Deep business integration on request

Simply explained

What is a Zalo Mini App?

A Zalo Mini App is a lightweight application that runs directly inside Zalo — no download, no new account required. Users open it from a chat, OA page, or shared link, complete an action (booking, purchase, lookup, feedback), and close it within seconds.

Not just for businesses — the solution has been deployed for government wards, hospitals, F&B chains, and 13+ industries across Vietnam. This is the clearest proof that Zalo Mini App is proven at scale, not an experimental technology.

3 ways to access a Zalo Mini App:

1 The "Discover" tab in Zalo

2 Search by name in Zalo's search bar

3 Scan a QR code in-store or from a shared link

Zalo Mini App interface on mobile — app runs directly inside Zalo

78M+ Zalo users in Vietnam

13+ industries already deployed

80%+ Zalo OA notification open rate

0 downloads needed — runs in Zalo

Key capabilities

What can an INNOCOM Zalo Mini App do?

More than a shrunken website — a Zalo Mini App integrates deeply into the Zalo ecosystem, letting businesses sell, support customers, and market on Vietnam's most familiar channel.

One-tap shopping experience

Customers browse products, place orders or book appointments, and track deliveries — all inside Zalo without downloading anything extra.

Customer loyalty programme

Automatic point accumulation per invoice, Bronze/Silver/Gold membership tiers, and a voucher vault — customers redeem rewards directly in the app.

Automated care & promotion messages

Auto-send appointment reminders, personalised promotions, and gamification (lucky spin, shake-to-win) directly to customers' personal Zalo.

AI Agent integration, 24/7

AI chatbot responds to customers instantly, accurately following the business's own documents and policies — never missing an enquiry.

Data collection & system sync

Collect verified contact data (name, phone), sync with CRM, POS, and payment gateways via API, and generate real-time revenue and traffic reports.

Zalo-backed security & authentication

Users sign in with their existing Zalo account — no new registration, data protected under Zalo and VNG's security standards.

Real deployments

Zalo Mini App models already live in Vietnam

From government offices to F&B chains and clinics — Zalo Mini Apps are live and operating at scale across many sectors. Below are 3 representative models.

Public Administration

Zalo Mini App for Wards & Communes

Citizens access their ward's Mini App to submit surveys or complaints. Data is automatically collected and categorised in the CRM — staff process and update progress directly, and citizens receive a Zalo notification when their complaint is resolved. An AI chatbot handles administrative procedure queries 24/7.

Submit complaints & track resolution progress
AI chatbot answers procedure questions 24/7
Auto-classify & notify outcome via Zalo

Healthcare

Zalo Mini App for Clinics & Hospitals

Patients book appointments directly in the Mini App, data saved in ABMS. Before the visit, Zalo auto-sends a reminder with registration details. Six hours after the visit, the system sends a review request. Each successful booking automatically accrues loyalty points.

Book appointments & get Zalo confirmation
Automatic reminders before appointment time
Loyalty points earned on every booking

F&B & Dining

Zalo Mini App for Restaurants & F&B Chains

Customers order, apply vouchers and loyalty points for discounts, and pay by bank card or e-wallet — all inside Zalo. After delivery, the system auto-sends a thank-you, issues a next-visit voucher, and enables shipment tracking. Mini games (lucky spin, shake-to-win) boost daily return visits.

Order & pay directly inside Zalo
Auto vouchers + loyalty points
Mini games drive daily engagement

Who is it for?

A solution that fits almost every industry

Industries deploying Zalo Mini App in Vietnam

F&BSpa & BeautyHealthcareTravelServicesEducationManufacturingRetail & Chain storesReal estateTechnologyFinance & InsuranceE-commercePublic administration

Any business requiring direct customer interaction — booking, selling, support, or after-sales care — can leverage a Zalo Mini App effectively. Contact INNOWEB for a model tailored to your industry.

Transparent pricing

A package for every business size

All-inclusive quotes — no hidden fees. Hosting and SSL included for year one.

Deeply integrated into the Zalo mobile ecosystem — where Vietnamese SMEs close deals.

Popular

Mini App Cơ bản

VIP solution

25.000.000₫ all-in

Connected to the Zalo mobile ecosystem

Lightweight, fast in-Zalo experience

Great for sales & customer care

Mini App Cao cấp

Large scale

Get a quote

Deep business & feature integration

Large scale, on request

Quoted to actual scope

Delivery process

From idea to launch in 4 stages

ISO 27001:2022 certified process — weekly progress reports.

2–3 days

Discovery

A 30-minute meeting to capture goals, audience, must-have features.

5–7 days

Design & sign-off

Detailed design with up to 3 revision rounds.

7–12 days

Build & integrate

Engineer the design, plug in forms/CRM/ABMS, optimize performance.

3–5 days

QA, launch & support

End-to-end QA, admin training, launch + first-year maintenance.

Start with Innocom

Ready to take your business online?

Get a free consultation and an all-inclusive quote — Domain, Hosting & SSL for year one, delivered on time.

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Zalo Mini App